{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"text","value":"\nHow can I order?","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"In our B2B online shop you can log in with your customer account and order easily.\nYou can also send us an email with your order to "},{"type":"link","url":"mailto:b2b@tranquillo-shop.de","title":"mailto:b2b@tranquillo-shop.de","target":null,"children":[{"type":"text","value":"b2b@tranquillo-shop.de"}]},{"type":"text","value":" ."}]},{"type":"heading","level":5,"children":[{"type":"text","value":"\n\nI forgot my login details — what now?"}]},{"type":"paragraph","children":[{"type":"text","value":"You don't need a traditional password to access the B2B shop. Instead, you'll receive a one-time link via email that you can use to log in securely. Simply click \"Login\" and request the link there."}]},{"type":"heading","level":5,"children":[{"type":"text","value":"\n\nCan I also order by phone?"}]},{"type":"paragraph","children":[{"type":"text","value":"Unfortunately, orders cannot be placed by telephone, but our customer service will be happy to guide you through the ordering process in our online shop if you need assistance."}]},{"type":"heading","level":5,"children":[{"type":"text","value":"\n\nHas my order arrived?"}]},{"type":"paragraph","children":[{"type":"text","value":"After completing your order, you will receive an automatic order confirmation by email so that you can be sure that your order has reached us."}]},{"type":"heading","level":5,"children":[{"type":"text","value":"\n\nWhat does pre-order mean?"}]},{"type":"paragraph","children":[{"type":"text","value":"Our fashion collection is produced by producers in India, Nepal, and Turkey, among others. To ensure production quantities are calculated, customer orders are taken during the previous season and delivered at the beginning of the current season."}]},{"type":"heading","level":5,"children":[{"type":"text","value":"\n\nCan I change my order later?"}]},{"type":"paragraph","children":[{"type":"text","value":"Since orders are sent directly to the warehouse via our inventory management system, changes are only possible to a limited extent. Please contact customer service promptly so we can check whether a change is still possible."}]},{"type":"heading","level":5,"children":[{"type":"text","value":"\n\nHow do I deal with complaints?"}]},{"type":"paragraph","children":[{"type":"text","value":"Your package will contain a form to fill out. Please email it to our customer service team along with relevant photos."}]},{"type":"heading","level":5,"children":[{"type":"text","value":"\n\nCan I cancel my order?"}]},{"type":"paragraph","children":[{"type":"text","value":"Once the order has been placed, cancellation is no longer possible. Refusal to accept or pay will result in a contractual penalty of 15% of the net order amount."}]},{"type":"heading","level":5,"children":[{"type":"text","value":"\n\nMay I use your photos for my advertising purposes?"}]},{"type":"paragraph","children":[{"type":"text","value":"You are welcome to use our photos for your own online shop, as well as for advertising purposes in print. Just contact us, and we'll send you access data for downloading them."}]},{"type":"paragraph","children":[{"type":"text","value":"You can find further information on our page: "},{"type":"link","url":"/pages/konditionen","title":"Conditions and minimum order value","target":null,"children":[{"type":"text","value":"Conditions"}]},{"type":"text","value":""}]}]}